Functional Description

OrderChange API allows an existing Order to be updated.Order Change API currently supports the following types of changes:

• Name Correction → Only one change per request and per passenger if not previously reissued. Documents are reissued. (therefore no further changes that require reissue are allowed). 
  • Up to 3 characters once.
  • Not available when tickets are already re-issued, one segment has been flown, there has been a previous Name Correction or ticket control is not in Iberia (Code-share flights).
  • Only for ADT passengers (not CHLD) without any INFT or Ancillary Services (BAG and SEATS) associated.
  • NOT allowed for Residents Discounts
  • Allowed for Private Fares & Large Family Discounts
  • Allowed for Time Limit Orders that have not been payed & issued.
  • Allowed for Conjunction tickets orders.
  • Allowed to change name and contact info for the same passenger in the same request.
• Contact Info Correction → Only one change per request. For more changes we will have to add similar requests.
  • Phone correction.
  • Mail correction.
• Pay Services (flights) → The purpose of this service is to pay services (flights) in a previously created Order. Available Form of Payments.
  • Cash Payment
  • Credit Card Payment
  • IBPay
• Delete Some Passengers with mandatory OrderReShop → Deletes one or more passengers (but not all) from an order. Passenger/s can be deleted when at least one flight has not been used, using Order Change after a previous order reshop. Available when ticket control is not in Iberia (Code-share flights). It is possibe to delete passengers from unpaid orders.

• Cancel → The purpose of this service is to cancel partially an initial order.

  • Previous Order Reshop type 'Cancel' is not mandatory.
  • Refunds partially an order for all passengers of the order.
  • Coupons have to combine Used/Flown status and Open for Use/Airport Control status.
• Add Seats and Bags → Adds seat/baggages postsale only for segments which have not been flown. This action type allows adding one or more additional services (baggages/seats) in the same request. Not available when ticket control is not in Iberia (Code-share flights). It is possible to add ancillaries to a Corporate Sender Order.
• Voluntary Change → Changes of date, time(flight number) and class of flight(s) only before use of any service (all tickets in Open for Use/Airport Control). It can be made for only some passengers of the order or for all passengers of the order, and no previous change has been made. Furthermore, when original order has associated ancillaries or special needs, if change is finalized, these elements are lost and a warning is shown in NDC response (Itin Reshop type reprice and Order Change). Available when ticket control is not in Iberia (Code-share flights).

The Order Change API currently supports the following types of changes:

If there is a cancelation or a passenger is deleted from an order, and it is necessary to refund money to the client, the money is always refunded back to the original form of payment used for the tickets.

Partial refund should not be used if all of the ticket coupons are open for use, in that case Order Reshop and OrderCancel should be used for total refund.

NDC Servicing operations for corporate will only validate that travel agency indicated in the request is the same as generated the order. If corporateID is present in the request, it will only be checked when the order has been generated with corporateID.

HTTP Headers

Request Body

Response Body

OrderView v17.2 RS

Order View 17